Water & Sewer Service Line Protection Program

Water and Sewer Service Line Protection Program in Partnership with American Water Resources (AWR)

 

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DEP is pleased to announce that we have partnered with American Water Resources (AWR) to offer a Water and Sewer Service Line Protection Program to our customers. This voluntary program is designed to protect New York City homeowners from the unexpected costs of service line repairs.

Most homeowners are not aware that they are responsible for all of the costs associated with repairing damaged water or sewer service lines that run from their building’s exterior to the municipal service lines in the street. These repairs are not covered by most homeowners insurance policies and can cost thousands of dollars.

AWR has been selected as the exclusive provider of the Water and Sewer Service Line Protection Programs for DEP customers. As a homeowner and DEP customer, you can enroll in the protection programs, and AWR will take the responsibility of paying for service line repairs off your shoulders.

Starting July 1, 2015 rates of $4.49 per month for water line protection and $8.47 per month for sewer line protection will be offered until June 30, 2016. The New York City Water Board will adopt the annual rates for the Programs along with regular water and sewer service charges. These charges will be included in your DEP water and sewer bill and must be paid to remain eligible.

For more information about the Water and Sewer Service Line Protection Program, call AWR toll-free at (888) 300-3570 or click here.

Frequently Asked Questions

Eligible Properties*

Residential properties
or
Mixed-use properties
With
Single or multi-family
Dwellings

That are:
·         Metered with wireless meter reading device installed

·         Billed on flat-rate or metered charges

·         Current on DEP charges or payment agreement

·         Equipped with a single service line that is 2″ or less in diameter

Call AWR at (888) 300-3570 to confirm eligibility

*Properties that are not residential, are not metered, have multiple service lines, are not equipped with a wireless meter reading device, are more than $500 and 180 days delinquent on charges, are not up-to-date in an existing payment agreement, are billed on a frontage fire line plan, or are served by a meter pipe of greater than 2″ are not eligible.

DEP

 

 

 

 

 

 

 

 

 

 

 

For more information, please contact: 

Frank Fontana

Community Coordinator, Bureau of Public Affairs and Communications

(O) 718-595-6023|ffontana@dep.nyc.gov | www.nyc.gov/dep 

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FIRST TIME HOME BUYER WORKSHOP

house 1

 

RECEIVE A GRANT ROM THE CITY OF NEW YORK TO APPLY TOWARDS THE PURCHASE OF A HOME

Completion of this Workshop on the home buying process will provide you with a certificate making you eligible for a grant from the City of New York for up to 6% of a home’s purchase price (up to $15,000). The grant may be used toward the down payment or closing costs.

No registration required for the Workshop.

To be eligible for this grant you must:

  • Be a first time home buyer;
  • Complete a home buyer education course taught by a NYC Department of Housing Preservation and Development (HPD) approved counseling agency (Northfield Community LDC);
  • Purchase a 1 -4 family home, condo, or co-op;
  • Meet income eligibility requirements;
  • Provide the City of New York with all required documents pertaining to the purchase of a home;

WHEN: Wednesday, June 10, 2015

TIME:  6:00 pm

Northfield Community LDC

160 Heberton Avenue

Staten Island, New York 10302

(718)442-7351 (ext. 227)

 

Northfield Community Local Development Corporation is a community-based not-for-profit corporation. We are a HUD certified Housing Counseling Agency. A certificate for up to 6% of a home’s purchase price will be presented upon completion of this workshop.