Water & Sewer Service Line Protection Program

Water and Sewer Service Line Protection Program in Partnership with American Water Resources (AWR)


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DEP is pleased to announce that we have partnered with American Water Resources (AWR) to offer a Water and Sewer Service Line Protection Program to our customers. This voluntary program is designed to protect New York City homeowners from the unexpected costs of service line repairs.

Most homeowners are not aware that they are responsible for all of the costs associated with repairing damaged water or sewer service lines that run from their building’s exterior to the municipal service lines in the street. These repairs are not covered by most homeowners insurance policies and can cost thousands of dollars.

AWR has been selected as the exclusive provider of the Water and Sewer Service Line Protection Programs for DEP customers. As a homeowner and DEP customer, you can enroll in the protection programs, and AWR will take the responsibility of paying for service line repairs off your shoulders.

Starting July 1, 2015 rates of $4.49 per month for water line protection and $8.47 per month for sewer line protection will be offered until June 30, 2016. The New York City Water Board will adopt the annual rates for the Programs along with regular water and sewer service charges. These charges will be included in your DEP water and sewer bill and must be paid to remain eligible.

For more information about the Water and Sewer Service Line Protection Program, call AWR toll-free at (888) 300-3570 or click here.

Frequently Asked Questions

Eligible Properties*

Residential properties
Mixed-use properties
Single or multi-family

That are:
·         Metered with wireless meter reading device installed

·         Billed on flat-rate or metered charges

·         Current on DEP charges or payment agreement

·         Equipped with a single service line that is 2″ or less in diameter

Call AWR at (888) 300-3570 to confirm eligibility

*Properties that are not residential, are not metered, have multiple service lines, are not equipped with a wireless meter reading device, are more than $500 and 180 days delinquent on charges, are not up-to-date in an existing payment agreement, are billed on a frontage fire line plan, or are served by a meter pipe of greater than 2″ are not eligible.













For more information, please contact: 

Frank Fontana

Community Coordinator, Bureau of Public Affairs and Communications

(O) 718-595-6023|ffontana@dep.nyc.gov | www.nyc.gov/dep 

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Thank You Sterling National Bank

We are pleased to announce that Sterling National Bank Charitable Foundation will be supporting Northfield Community LDC of Staten Island’s Foreclosure Prevention Program.  Sterling National Bank Charitable Foundation has made a generous donation to support Northfield Community LDC’s housing affordability and financial literacy efforts.   With the additional funding received from Sterling National Bank Charitable Foundation, Northfield Community LDC will develop upon the Foreclosure Prevention Program to benefit people who are experiencing a financial crisis and housing crisis.  Northfield Community LDC ‘s Foreclosure Prevention Program is dedicated to helping those who are facing possible foreclosure remain in their homes.  Northfield Community LDC has two experienced and nationally certified foreclosure counselors available to help residents address their mortgage distress.

For more information about Sterling National Bank, please visit: www.snb.com.

sterling bank




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A perfect way to support

Northfield Community LDC of Staten Island!


Amazon is one of the most widely used websites in the world. We were pleased to hear that, effective October 2013, customers can now elect to donate 0.5% of their purchase to the charity of their choice. This is all made possible when you shop AmazonSmile.

If you already shop on Amazon, or if you’re looking for the perfect gift for a loved one, we invite you to shop AmazonSmile  and choose Northfield Community LDC of Staten Island as your charity of choice and a portion of each sale will be donated to us!


When you shop on Amazon, please remember to click here and support us!


Thank You…

thank you

Northfield Community Local Development Corporation would like to extend our thanks for your generous contribution to our 4th Annual Golf Outing which was held on Thursday, May 28, 2015.

Your contribution helps us to continue and strengthen our mission of helping the low-income, senior residents of Staten Island and allows Northfield to continue offering its many valued programs to the Island’s neediest residents.

Since its inception in 1978, Northfield has been providing the people of Staten Island with access to affordable housing, foreclosure intervention counseling and economic development programs designed to bring Port Richmond Avenue back to its former glory.

We truly appreciate your generosity and hope for your participation again in the future.

Our Sponsors:

Diffendal & Kubac

Eisner Amper

Janney Montgomery Scott

Jeff Schnorbus

Judy and Eric Feldmann

Northfield Bank

Richmond County Savings Bank NYCB

Stanan Management CorporationStanan Managemnet Corporation

Stop & Store

Think Design Architectural Studio, P.C.


Uniformed Firefighters Association of Greater New York

YES Contracting Corporation

golf today 3 golf today 2

Click Here To View Facebook Photo Album: Golf Outing …On The Course

Click Here To View Our Facebook Photo Album: Golf Outing…Registration & BBQ

Click Here To View Facebook Photo Album: Golf Outing…Dinner & Prizes